Tag Archives: TQM

Improvement brands: Why, for what and for whom?

I read a tweet recently asking for more non-clinical involvement in healthcare quality improvement (QI) work. That, for me – ‘a non-clinician’, is a pretty shocking indictment of where the QI ‘movement’ seems to have gotten to. To a point … Continue reading

Posted in Epistemology, Improvement | Tagged , , , , , , , | 3 Comments

OD, QI or both?

Matthew Mezey from the #Qcommunity has been begging me to write something on OD and QI, ever since we chatted about it at the Health Foundation annual reception last year. It has been something I have been thinking about for … Continue reading

Posted in Improvement, lean, Organisational development | Tagged , , , , | 2 Comments

My first lesson about Quality

When I left school, one of the first summer jobs I had, was in a local Bakery.┬áThis is where I learnt some really important quality lessons, which have stayed with me for life and have been just as relevant in … Continue reading

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