Tag Archives: TQM

OD, QI or both?

Matthew Mezey from the #Qcommunity has been begging me to write something on OD and QI, ever since we chatted about it at the Health Foundation annual reception last year. It has been something I have been thinking about for … Continue reading

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My first lesson about Quality

When I left school, one of the first summer jobs I had, was in a local Bakery. This is where I learnt some really important quality lessons, which have stayed with me for life and have been just as relevant in … Continue reading

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