“WE NEED MORE STAFF….” – My action for NHS Change Day

Lynton Lane

When I was in theatre last week for minor surgery, the clinical staff went through the theatre checklist with ease. They must have done this thousands of times before, but I felt so reassured by that safety check as a patient. They made me feel relaxed. They talked to me and calmed my anxiety. Talk soon turned to what I did for a job; ‘I work for NHS Improving Quality’ which was met with a loud response – “Did you say ‘quality?’ – well, we need more staff!” I didn’t have a chance to reply, as a few seconds later, I was out for the count!

Days later “we need more staff” was ringing in my ears. I thought of how many times I’d heard those words and probably said them myself. Starting when working 12 hours shifts as a nurse more than thirty years ago, on the mental health wards where…

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About joyfurnival

Interested in TQM, lean, Quality Improvement, Healthcare, Regulation, Accreditation, Inspection Improvement Science, QI, improvement capability.
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