Monthly Archives: February 2015

Policy Deployment: Bridging the Gap

‘The gap between strategy formulation and its implementation has been cited as one of the main reasons why strategies fail’ (Kunonga, Whitty & Singleton, 2009) Hoshin Kanri focuses attention on key activities for success and through that it helps to … Continue reading

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Using the Nemawashi gauge to guide improvement in patient safety

Originally posted on Virginia Mason Medical Center Blog:
By Celeste Derheimer, RN, CPHQ, MBA, Transformation Services Sensei A culture in support of safety is inextricably linked to a culture where continuous improvement thrives. Leaders drive values, values drive behaviors, and…

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My 3 minute thesis (ok maybe its 4 mins at moment!) #3MT

Who here, when they need it, wants to receive the best possible healthcare?  It can be a matter of life and death!  However, research has shown that good quality healthcare is often not what is delivered, even when factors such as … Continue reading

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‘You can’t inspect for quality’

‘You can’t inspect for quality!’  I don’t suppose there are many people who work or study in the world of quality improvement in either industry or healthcare that can’t have heard that phase, or a phrase like it. Quality Control is … Continue reading

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