In his August post, ASQ CEO Bill Troy asks “Is the future of quality evolutionary or revolutionary?“
My answer is unequivocal: it’s revolutionary. We’re going to need new models for business, new models for education, and new models for living if we are to satisfy the stated and implied needs of an increasingly interconnected Internet of people and things, where the need for sustainability will (in many cases) trump the desire for growth.
“Quality is the totality of characteristics of an entity that bear upon its ability to satisfy stated and implied needs.” — ISO 9000, para 3.1.5
New models, however, aren’t always necessary. We can continuously improve elements of old models to increase quality, and the need for this won’t disappear. The future of quality includes evolutionary advancements, but won’t be defined by it, as we emerge into…
View original post 262 more words